Custom Care Hospice
4811 Merlot Avenue, Suite 110, Grapevine, TX 76051 · Tarrant County
Legal entity: Keystone Hospice Care, INC
Hospice
Contact & license
- Phone
- (972) 242-5959
- Address
- 4811 Merlot Avenue, Suite 110, Grapevine, TX 76051
- Services licensed
- Hospice
- Texas license no.
- 013152
- License status
- Licensed Facility
- First licensed
- Jun 25, 2009 (17 years)
- License expires
- Jun 30, 2029
- Branch / alternate sites
- 1
- Medicare CCN
- 451635
Scorecard
Hospice: 78/100 · #78 in Dallas–Fort Worth (leaderboard)
Medicare ratings (CMS Care Compare)
| Measure | Rating | Source |
|---|---|---|
| Hospice Care Index (0–10) | 10 of 10 | Hospice - Provider Data, updated Aug 7, 2026 |
| CAHPS Hospice family survey summary | 2 of 5 | Hospice care - Provider CAHPS Hospice Survey Data |
Texas state penalties (FY2023–FY2025)
1 administrative penalty totaling $525 imposed, as published in HHSC's Long-Term Care Regulatory Services annual reports.
| Date imposed | Survey exit | Amount imposed | Final assessed | Source |
|---|---|---|---|---|
| Nov 8, 2023 | Oct 11, 2023 | $525 | not reported | HHSC report, FY2024 (PDF) |
Penalties are matched to this agency by Texas license number. Amounts can be reduced on appeal or settlement; “final assessed” is shown when the report includes it.
License actions
No license denials, revocations or other licensure actions found for this license in FY2023–FY2025 reports.
Location closures (last 3 years)
No branch or alternate-delivery-site closures listed for this license in the last three years.
Source: Texas HHSC HCSSA closures list (PDF). Branch closures are common and are not counted in the score.
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Data as of Oct 22, 2026. Sources: Texas HHSC HCSSA license directory; HHSC LTC Regulatory Services annual reports; Medicare Care Compare. Scoring v1.1. Not medical or legal advice — disclaimer. How we score.